Know the seller
Our supply-only catalogue and commercial arrangements are being finalised. Before ordering opens, we will identify the contracting seller, exact products, applicable prices, delivery terms and support route. No payment is currently accepted on this site.
Manufacture is different from transit
A delivery statement after despatch does not include production. Custom sizes, finishes and postcode routes can take different times. Wait for complete delivery and inspection before fixing an installer’s final attendance.
Check the components
Follow the seller’s delivery and storage instructions, record visible damage and report missing or incorrect parts promptly. Keep protective packaging until the order is checked. Trade reporting requests do not remove consumer statutory rights.
Cancellation and faults
Genuinely bespoke goods may have a change-of-mind cancellation exception, but not every choice of stock size or colour is bespoke. Faulty or misdescribed goods retain legal remedies. The actual seller’s clear terms must be available before checkout.